7c77's Privacy Policy

1. Introduction and Scope

7c77 is an online gaming and betting platform operated for users in Bangladesh. When you browse our website, create an account, make a deposit or withdrawal, or use any of our services, you automatically agree to this privacy policy.

This document applies to all services and products of the 7c77 platform — both the web version and the Android APK and iOS app. Our Terms and Conditions complement this policy and both documents should be read together.

We believe that protecting the privacy of users' personal information is one of our core responsibilities. We therefore follow internationally recognised data protection practices and commit to keeping user information secure through both technical and administrative measures.

2. What Information We Collect

Various types of information are collected when you register and use services on 7c77. These fall into two main categories:

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay mobile wallet number (for payment verification)
• National ID card or passport details provided for identity verification
• Messages and attachments you send via support chat or email

2.2 Automatically Collected Information

Information collected from your device and software while using the platform:

• IP address and device type
• Browser type and operating system
• Login times and inactivity data
• Which pages were visited and for how long
• Transaction history — records of deposits, withdrawals, bets, and games
• Information collected via cookies and session tokens (see Section 4 for details)

3. Purpose of Data Use

7c77 uses collected information only for the specific purposes listed below and for no other purpose:

1. To create, verify, and maintain secure login for accounts.
2. To process deposit and withdrawal transactions and keep records.
3. To detect fraud, money laundering, and unauthorised access.
4. To prevent access by users under 21 and to maintain responsible gaming practices.
5. To verify your eligibility for bonuses, cashback, and VIP benefits.
6. To provide customer support and resolve your complaints.
7. For technical improvements to the platform and security testing.
8. To send promotional messages with your consent — which you may opt out of at any time.

We never sell your information to third parties for marketing purposes.

4. Cookies and Tracking Technology

7c77's website uses cookies and session storage. Cookies are small text files saved in your browser that help recognise you on your next visit.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security verification.
• Functional cookies: Used to remember language preferences and account settings.
• Analytical cookies: Used to measure which pages are visited most — these contain no personally identifiable information.

4.2 Cookie Control

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some core features of the platform to stop working properly.

5. Information Sharing and Disclosure

7c77 does not generally disclose your personal information to third parties. However, information may be shared in a limited way in the following exceptional cases:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile banking provider — solely for transaction verification.
• Technology service providers: Partner organisations engaged for server hosting, cybersecurity, and technical services, who operate under our privacy policy.
• Legal obligations: Information may be provided upon a court order or a lawful request from a relevant authority.
• Fraud prevention: Limited information may be shared in the interest of investigating account irregularities or fraud.

Under no circumstances will your information be sold or transferred to advertisers or third-party marketers.

6. Data Storage and Security Measures

We apply industry-standard technical and administrative security measures to protect your information:

6.1 Technical Protection

• All data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Sensitive data stored on servers is kept in encrypted form.
• Logins are secured with two-factor verification (OTP).
• Regular security audits and vulnerability assessments are conducted.

6.2 Data Retention Period

Relevant information is retained for as long as your account remains active. After an account is closed, transaction records may be kept for a set period as required by law. Once no longer needed, data is securely deleted.

7. Your Rights and Controls

Every user registered on the 7c77 platform holds the following rights over their own information:

• Right to access: You may request details of the information we hold about you at any time through your account settings or via support.
• Right to correction: Contact support to correct any inaccurate or outdated information.
• Right to deletion: If you request account closure, we will delete stored information beyond what is required by law.
• Right to opt out of promotional communications: If you do not wish to receive marketing messages, cancel your subscription from account settings.
• Right to lodge a complaint: If you believe our privacy policy has been violated, notify us directly through support.

For more information on responsible gaming and managing your account, visit our Responsible Gaming page.

8. Third-Party Links and Services

The 7c77 platform may in some cases have connections to third-party game studios or payment gateways. These third parties have their own privacy policies, which are outside our control. It is the user's responsibility to review those policies before using the relevant services.

Pragmatic Play, PG Soft, JILI, Evolution, and other game providers may collect certain technical data while operating their games — which falls under their own privacy policies.

9. Privacy Protection for Minors

7c77 is a 21+ platform. We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory at registration, and identity verification may be requested in cases of doubt.

If we receive evidence that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed. Parents are encouraged to monitor their children's and teenagers' internet use.

10. Policy Changes and Updates

7c77 reserves the right to amend or update this privacy policy as needed. Any significant changes will be clearly communicated on the platform before they take effect.

Continued use of the platform after a policy update will be taken as your acceptance of the revised policy. We therefore recommend checking this page regularly. To learn more about us, read our About Us page.

11. Contact and Complaints

For any questions, comments, or complaints regarding this privacy policy, please contact our support team:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

We generally try to respond to your request within working days. For common questions, you can check our FAQ section — frequently asked questions are answered there.

This privacy policy is written in Bengali and applies to users in Bangladesh. In the event of any linguistic ambiguity, the Bengali version shall be considered the definitive version.